GETTING THE START RIGHT
IS THE HARDEST PART

Process Design Phase

Instead of starting with process improvement, understanding the processes and being on the same accord with their structure is best. You’ll learn quickly how this saves time with process improvement.

We are the experts in getting this phase of operational excellence right in order to build the organization efficiency. We have a track record of improving the time to deliver change and the ability to deliver the right change for the company with little or no rework.

PROCESS DESIGN DELIVERABLES

Type of work produced from our Process Design Phase

  • Employee Interviews

  • Customer Interviews

  • Vendor Interviews

  • Process Map

  • Customer Discovery Map

  • Standard Operating Procedures (SOPs)

  • Customer Journey Observations

  • Gap Analysis

  • SWOT Assessment

  • Technology Review

  • Automation Assessment

  • Risk Assessment

In this foundational phase, Colarity works closely with the company to document their existing processes comprehensively. This documentation includes identifying process triggers, handoffs, outputs, risks, and examining the people and technology involved in the business operations. Customer journey maps and process maps are created to visualize the flow and interactions within the processes. This phase helps establish a clear understanding of the current state of the company’s processes.

“This is better than the systems we use at the college today!”

COLLEGE PROFESSOR